Creswick Woollen Mills logo
Creswick Woollen Mills logo

All articles

Order Questions

Do you accept orders over the phone?

Yes, we do accept phone orders. Browse through our website to see what products we have available, then call us at 1800 338 837 from Monday to Saturday, 9 am to 5 pm and we can assist you with placing an order. Orders can be made on your behalf when

How can I check on my order?

Once we have shipped your order via Australia Post, you will receive a tracking link via email so you can track the progress of your delivery. Check here to track your order: http://auspost.com.au/track/.

What if the item I ordered is out of stock?

On rare occasions, an item you ordered may go out of stock before we are able to remove it from the website. If you have ordered an item that has gone out of stock, we will contact you to see if you would like a similar product or to let you know how

What if the item I am looking for is not on the website?

If the item you are looking for is not shown online, please call us at 1800 338 837 or email us at [email protected] so we can try and locate the item for you unless it is sold out.

What if I haven’t received my order?

If you have not received your order after 5 to 7 business days, please use the tracking number emailed to you to track your order on the Australia Post website: http://auspost.com.au/track/Please check your local post office to see if your goods are

How do I cancel my order?

You will have the option to cancel your order within your confirmation email. You may also contact our customer service team at [email protected]. Please include your order number and the reason for cancellation in your message. Orders can onl