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Creswick Woollen Mills

What makes Creswick Wool different from other brands?

Why choose natural fibres for your home and wardrobe?

How can I contact your 5-Star Customer Service Team?

Can I speak with someone for product recommendations?

What is the ‘Creswick Difference’?

5 Star Customer Reviews

Over 1200 5-Star Reviews

Am I eligible for free shipping this weekend? (Nov 22–23, 2025).

Holiday Delays

Do you accept orders worldwide or ship internationally?

How quickly do you ship?

What if my package gets lost or arrives damaged?

What is the cost of shipping?

Ownership and Risk

Shipping and Delivery

What is Creswick’s Rewards Program?

Why do I need to join the Rewards Program?

How do I join the Creswick Rewards Program and receive my $20 Welcome Gift?

When and how will I receive my rewards?

How do I receive my Birthday Reward?

How do I Redeem my rewards

Do my Rewards Expire

Can I stack my reward codes?

Is it possible to earn rewards before joining the program?

What are the Loyalty Tiers available?

When do my rewards and/or tier status expire?

What are the benefits of each tier?

Can I cancel my membership to the Rewards program?

Do I lose my rewards if I return an item?

If I cancel an order, do I loose the rewards?

How do I know my Rewards Tier

Using Your Creswick Wool Loyalty Rewards

Reward Threshold

Earning Rewards & Tier Promotions

Loyalty Rewards FAQ

Return and Exchange Policy

Variation To Refund & Exchange Policy For Items Purchased With Afterpay And Openpay

Understanding Our Replacement Policy

Wear and Tear

Return & Exchange

Do you accept orders over the phone?

How can I check on my order?

What if the item I ordered is out of stock?

What if the item I am looking for is not on the website?

What if I haven’t received my order?

How do I cancel my order?

Who do I contact if I'm having trouble ordering online?

Order Questions

Caring for Creswick Products

Care instructions for Wool and Natural Fibers

Care Instructions For Possum Fibre

Care Instructions for Alpaca Wool Products

Care Instructions for Washing Wool Garments

Care & Cleaning Instructions For New Mattresses

Care Instructions

Personal Protection Blankets

Why are personal protection blankets important?

Do I still need a protection blanket if I live in the inner city or urban area?

What makes our wool/aramid blankets unique and effective for personal protection?

What is Aramid?

What are the other ways to use your fire blanket?

What is the difference between a fire blanket and a wool blanket?

How to take care of your Personal Protection Blanket

Prepare Your Emergency Kit Today - As advised by the CFA

Difference between Alpaca Fibre and Wool Fibre

What is GSM?

Understanding Microns

Understanding fibers

Apparel

Footwear

Size Guide

Visiting Creswick Woollen Mills/Farm: What You Need to Know

Visiting the Mill

What is LANA

Explaining the Comfort Levels of Lana Mattresses

LANA The 7 Features

What are the LANA Mattress sizes avaialble?

What are the different types of LANA Mattresses?

Creswick Natural Sleep Composition - LANA

Creswick LANA Mattress Guarantee

Mattresses - LANA

What is LUSSO

Explaining the Comfort Levels of LUSSO Mattresses

Mattress Sizing

Why hand Tufting? Superior Mattress Top Layers

Caring for Your Cashmere LUSSO Mattress

Creswick LUSSO Mattress Guarantee

The Creswick LUSSO 15-Year Warranty

Creswick Natural Sleep Composition - LUSSO

Mattresses - LUSSO

Types of Head Board and Base

What are the Bed Head sizes available?

What are the Bed Base sizes available?

What are the Bed Base Castors/Glides available?

Bed Furniture

Mattresses and Bedding: Production Time Guide

Commonly Asked Questions: Beds & Mattresses

What are the key features of Pulse & Graphite Memory Foam

How to take care of your new mattress?

Mattress and Base Guarantee

Why a Mattress Protector is Essential for Your Warranty?

What are the key features of Pulse and Graphite Memory Foam?

Caring for Your new Mattress YOUR GUARANTEE

How a Natural Mattress Can Rejuvenate Your Sleep (and Your Life)

Bed FAQ

Welcome to Creswick Wool – where natural luxury meets 5-star customer service. Below you'll find answers to some of our most commonly asked questions.

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