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Loyalty Rewards FAQ

What is Creswick’s Rewards Program?

Our Creswick Rewards Program is designed to thank you for your loyalty to Creswick Wool. Creswick Members receive Member Benefits (link to 4 Benefits) to thank you for your loyalty, including Vouchers, Birthday treats, Early Previews to Sales and so

Why do I need to join the Rewards Program?

Creswick Members receive Member Benefits (link to 4 Benefits) to thank you for your loyalty, including Vouchers, Birthday treats, Early Previews to Sales and so much more. The more you shop, the more rewards you will receive.  You can choose whether

How do I join the Creswick Rewards Program and receive my $20 Welcome Gift?

To unlock your rewards, you need to create your Creswick Online Account. Your Centralised Online Member Account holds your Details and your Rewards all in one place. To create your Creswick Online Account, Simply visit https://creswickwool.com/accoun

When and how will I receive my rewards?

To unlock your rewards, you need to create your Creswick Online Account.  Your Centralised Online Member Account holds your Details and your Rewards all in one place. To create your Creswick Online Account, Simply visit https://creswickwool.com/accou

How do I receive my Birthday Reward?

When you create your account, you will be asked to provide your Birthday so we know when to send your Birthday Gift. Your entered Birthdate will then sit against your account.  You can tell that you have already provided your Birthday when you go to

How do I Redeem my rewards

Sign into or Create your Online Account. Click on 'My Rewards' tab to view your rewards & access your rewards coupon code. Redeem Online – simply copy your unique rewards coupon code and apply at the checkout register to receive the discount off your

Do my Rewards Expire

•All rewards coupon codes have an expiry date, based on determined days after 'date of issue'. •Rewards issue date can be viewed on My Rewards page. Rewards expiry periods are stated as follows. •Welcome Reward Coupon - 14 Days Expiry (after date of

Can I stack my reward codes?

Only one Rewards Code can be used per order. Please be mindful of your Rewards Code Expiree Days to ensure you maximise your Rewards. Unused coupons that have exceeded expiry date cannot be re-issued nor extended.

Is it possible to earn rewards before joining the program?

You can Subscribe to become a Creswick Member and receive Marketing Communications. As a Member, you automatically receive a Welcome Reward - $20 towards your first purchase which expires in 14 days. To unlock your rewards, you need to create your Cr

What are the Loyalty Tiers available?

• Merino Bronze – Annual spend of $1 - $499. • Cashmere Silver – Annual Spend of $500 - $1499. • Alpaca Gold – Annual Spend of $1,500 +

When do my rewards and/or tier status expire?

You will stay in your current tier for 12 months after you reach your Membership Tier, unless you continue to make additional purchases that meet the threshold of the next level Membership Tier. Each time you reach a new Membership Tier, your 12 mont

What are the benefits of each tier?

• Merino Bronze - Annual Spend $1 - $499. 1.Tier Entry Bonus $20. 2.Free Shipping - Spend $100 or more. 3.Birthday Gift $20. 4.Anniversary Reward $20. • Cashmere Silver - Annual Spend $500 - $1499. 1.Tier Entry Bonus $30. 2.Free Shipping - Spend $50

Can I cancel my membership to the Rewards program?

• You can cancel your rewards account anytime, just contact the Customer Care team to help you out.

Do I lose my rewards if I return an item?

Yes - In the event of returns, rewards earned from the initial purchase will be deducted/removed from your account and cannot be reinstated for any reason on returned orders.

If I cancel an order, do I loose the rewards?

No - If rewards were applied to a canceled order before shipping, you can request our customer care team to manually reapply them to your rewards account. However, once the shipping process has commenced, rewards cannot be reapplied.

How do I know my Rewards Tier

To see what Rewards Tier you are in, you need to Sign In/Create your Creswick Online Account.  Your Centralised Online Member Account holds your Details and your Rewards all in one place.  Once you are logged in, your Tier Level will be detailed in “