Shipping and Delivery

Holiday Delays

Please note, Deliveries may take longer than usual to arrive over the holiday period between 25th December and 6th of January.

Do you accept orders worldwide or ship internationally?

Yes, we accept orders worldwide: Canada, China, Hong Kong, New Zealand, the United Kingdom, and Unites States of America. Orders shipped overseas are exempt from GST charges, however, the recipient is responsible for any customs fees and/or taxes. Or

How quickly do you ship?

We offer Registered Post through Australia Post for shipping your orders. Please note that we ship Monday to Friday and do not ship on weekends. Once your order is processed, which takes up to 3-5 business days, it will be shipped from our warehouse

What if my package gets lost or arrives damaged?

At Creswick Woolen Mills, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any

What is the cost of shipping?

We offer convenient shipping options for our customers within Australia. Standard shipping is available for a flat rate of $18. However, if your order exceeds $180, we are pleased to provide free shipping to any location within Australia. For those w

Ownership and Risk

Upon delivery at your address, ownership of and the risk of damage to the goods pass to you.