Creswick LUSSO Mattress GuaranteeUpdated 2 months ago

Mattress and Base Guarantee

Creswick and our manufacturing partner are committed to making premium quality beds that last. Over the lifetime of your mattress a little care and maintenance will help protect your guarantee rights and allow you to enjoy your mattress longer.

Your 15 Year Lusso Mattress Guarantee

This guarantee covers the following specific manufacturing faults under the condition of normal wear. For your mattress purchase, defective workmanship of coils or wires that are loose or broken and coils or wires that protrude or tear through any fabric. This guarantee does not extend to faults caused by willful or accidental abuse, misuse, neglect, normal wear and tear or damage caused by transportation.

Your 5 Year Creswick Base Guarantee

This guarantee covers the following specific manufacturing faults under the condition of normal wear. For your mattress purchase, defective workmanship of loose or broken foundation wire, splitting occurring in the wooden frame, compression of module or leg and caster failure.

Terms and Conditions

• This is a handmade product built to “standard Australian sizing.” Product widths and heights may vary by up to 20mm. This is not considered a manufacturing fault.
• If the mattress is used directly on a slatted divan or the slats are greater than 100mm (4”) apart, then damage may occur to the mattress and this damage will not be covered by this guarantee. When the Creswick mattress is used on a padded and covered Creswick wooden slatted divan/base the mattress is fully covered by this guarantee. We recommend you use a specially designed matching Creswick base.
• During the guarantee period, Transportation during the first 12 months is the responsibility of the manufacturer and is also fully covered by this guarantee, however after that period any transportation will be met by the purchaser. Service of this mattress set will take approximately 48-72 hours, during that time it is the consumers responsibility to find alternative sleeping arrangements.
• The manufacturer reserves the right to refuse service when the product is found on inspection to be in an unsanitary condition of when the product failure is due to causes other than defective workmanship or materials. We recommend that you always use a mattress protector.
• Do not sit on your mattress/bed. Your bed is built specifically for sleeping. If you use it as a chair then you may get side collapse and or severe depressions and considerable wear on the pads/fillings on the edge of the mattress.