Mattress and Base GuaranteeUpdated 2 months ago

Using a mattress protector is a requirement for maintaining the full coverage of your mattress warranty. Without one, accidental spills, stains, or damage could void your warranty and make you ineligible for repairs or replacements in the event of a fault. Protecting your mattress with a high-quality, breathable protector (This should say waterproof in here) ensures that it stays in optimal condition and allows you to benefit from the guarantee provided.

Your 10 Year Mattress Guarantee

This guarantee covers the following specific manufacturing faults under the condition of normal wear For your mattress purchase, defective workmanship of coils or wires that are loose or broken and coils or wires that protrude or tear through any fabric. This guarantee does not extend to faults caused by willful or accidental abuse, misuse, neglect, normal wear and tear or damage caused by transportation.

Your 5 Year Base Guarantee

This guarantee covers the following specific manufacturing faults under the condition of normal wear For your mattress purchase, defective workmanship of loose or broken foundation wire, splitting occurring in the wooden frame, compression of module or leg and caster failure.