Returns & Exchanges Policy

We hope you will be delighted with your Creswick purchase. If for any reason you are not completely satisfied, we are happy to offer a return or exchange in accordance with the policy outlined below.

In‑Store Purchases

Returns & Exchanges

• Items may be returned in‑store within 30 days of purchase.
• Returns can be made to any Creswick Woollen Mills retail store.
• You may choose an exchange or a gift card.
• Gift cards will be issued for any price difference between the exchanged item and the original purchase amount.
• The original receipt must be presented.
• Items must be unused, unworn, in saleable condition, with all tags attached.

For store locations, please visit:
https://creswickwool.com/pages/store-locator

Online Purchases – Returns

Return Eligibility

• You must notify us of your intention to return within 30 days of purchase.
• You must contact us within 14 days of delivery to request a return.

How to Request a Return

Please contact us via:

• Phone: 1800 338 837
• Email: [email protected]

Returning Your Item

Online purchases may be returned:

• To any Creswick Woollen Mills retail store
  (Please note: refunds are not processed in‑store and will be handled by our office once notified)
  OR
• By post to our online returns address:

Web Returns
Creswick Woollen Mills
Shop 2–3
3 Prospect Hill Road
Camberwell VIC 3124
Australia

Return Conditions

• Items must be unused, unworn, and in saleable condition, with tags attached.
• Garments must not have been worn.
• Please include:
  • Order number
  • Full name
  • Contact details
  • Any additional comments
  • If returning multiple items, clearly indicate which item(s) are being returned

Refunds

• Refunds are processed once the items are received at our returns office.
• Refunds are issued to the original payment method.
• Delivery costs are non‑refundable for change‑of‑mind returns.
• If an item is deemed faulty or incorrect, return postage will be covered by Creswick Woollen Mills.

Non‑Returnable Items

For health and hygiene reasons, we cannot accept returns or refunds on:

• Quilts
• Mattress toppers
• Mattress protectors
• Underblankets
• Pillows and pillow protectors

Please select these items carefully before purchasing.

For Creswick Natural Sleep orders, contact Customer Service on
1300 338 837 (Monday–Friday, 10am–4pm).

Online Purchases – Exchanges

Exchange Eligibility

• You must notify us of your intention to exchange within 30 days of purchase.
• You must contact us within 7–14 days of delivery to request an exchange.

How to Request an Exchange

Please contact us via:

• Phone: 1800 338 837
• Email: [email protected]

Returning Items for Exchange

Items can be returned:

• To any Creswick Woollen Mills retail store
  OR
• By post to:

Web Returns
Creswick Woollen Mills
Shop 2–3
3 Prospect Hill Road
Camberwell VIC 3124

Please ensure:

• Items are unused, unworn, saleable, with tags attached
• Garments have not been worn
• You include:
  • Order number
  • Full contact details
  • Return/exchange form (if provided)
  • Preferred replacement item(s) (exchanges must be equal or lesser value)

Exchange Shipping

• Standard delivery charges apply for re‑delivery on online exchanges.
• If the item is faulty or incorrect, postage costs will be covered by Creswick Woollen Mills.
• Once received, your exchanged item will be dispatched and a tracking number emailed to you.

Responsibility for Returned Goods

Returned goods remain your responsibility until received by Creswick Woollen Mills.
We recommend using registered post for all mailed returns.

Afterpay & Openpay Purchases

Items purchased online using Afterpay or Openpay may be:

• Refunded by posting to our online returns address
• Exchanged in‑store for a product or gift card

Please note:

• Refunds cannot be processed in‑store for Afterpay or Openpay purchases
• All returns and exchanges remain subject to this policy