Understanding Our Replacement PolicyUpdated 10 months ago
At Creswick, we strive to provide our customers with the highest quality products and exceptional shopping experiences. We understand that sometimes, despite our best efforts, issues may arise with your purchase. That's why we have a comprehensive replacement policy in place to ensure your satisfaction. In this article, we will guide you through our replacement policy, outlining the steps and conditions for hassle-free exchanges.
- Eligibility for Replacement: Our replacement policy covers products that are defective, damaged during shipping, or don't meet your expectations due to quality issues. To be eligible for a replacement, please ensure that you adhere to the following conditions:
a. Contact us within the specified time frame:
- Web Orders: For products purchased online, please notify us within 7 days of receiving your order to request a replacement.
- In-Store Purchases: If you made your purchase in-store, please notify us within 30 days for a replacement.
b. Provide relevant details: Share your order number, a description of the issue, and supporting evidence such as photographs to facilitate the replacement process.
c. Product condition: The item must be in its original condition and packaging unless the defect or damage is inherent to the product.
Contacting Customer Support: To initiate the replacement process, reach out to our dedicated customer support team at 1800 338 837 or [email protected] or through our online support portal. Our support team will guide you through the necessary steps and assist with any queries you may have.
Verification and Evaluation: Our team will verify the information provided once we receive your replacement request. Depending on the nature of the issue, we may request additional details or evidence to assess the situation accurately. We aim to resolve replacement requests promptly and efficiently.
Return and Exchange Process: If your replacement request is approved, we will provide instructions on how to return the defective or damaged item. In some cases, we will cover the return shipping costs. Once we receive the returned item, we will initiate the exchange process and dispatch a replacement to you.
Terms and Conditions:
a. Timeframe: Replacement requests for web orders should be made within 7 days and 30 days for in-store purchases upon receiving the order.
b. Product availability: Replacement items are subject to availability. In case the exact item is out of stock, we will offer alternatives of comparable value or issue a refund.
c. Final decision: Creswick reserves the right to make the final determination regarding the eligibility of a replacement request.